by Kristina Hansen | Sep 26, 2019 | Uncategorized
Your organization, product, or service has received a negative review. This presents you with a wonderful opportunity. “Are you nuts?” A little, but hear me out. A negative review is an opportunity to respond to client concerns in a constructive way. It’s a chance to...
by Kristina Hansen | Sep 26, 2019 | Uncategorized
What do you hate the most? Is it the: Coffee pot that leaves puddles on your countertop every morning? Security line at the airport? Inefficiency of the DMV? 47-year-old mattress you have to sleep on while visiting your in-laws? Here’s a scary thought: your practice...
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